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• B

  Italian-speaking Night Shift Concierge in Lisbon - Available Immediately  

  Blu Selection Recruitment Agency

  Permanent - Not Specified

  Posted: 21/12/2025

  Apply Now

  Develop your career in premium customer service by joining a high-end... Read More

  Develop your career in premium customer service by joining a high-end concierge team in Lisbon. We are looking for an Italian-speaking Concierge to provide tailored lifestyle services and travel assistance to VIP clients. If you are service-oriented, organised, and passionate about delivering exceptional experiences, this opportunity is ideal for you.

  
  

  About the Role

  As an Italian-speaking Concierge, you will support clients with personalised lifestyle and travel solutions. You will work across multiple channels and ensure every interaction reflects a high-quality and reliable standard.

  
  

  Responsibilities

  • Manage client requests in Italian via phone, email, WhatsApp, and other communication tools
  • Organise travel bookings, restaurant reservations, event access, and personalised lifestyle recommendations
  • Provide expert guidance on leisure activities, cultural events, dining options, and travel planning
  • Handle complex or urgent situations with efficiency and discretion
  • Use internal ticketing systems to organise, prioritise, and follow up on requests
  • Deliver a premium and customer-focused service experience

  
  

  Your Profile

  • Native-level Italian speaker
  • Fluent in French or Spanish is a plus
  • Good level of English for internal communication
  • Background in customer service, hospitality, tourism, luxury services, or concierge support
  • Excellent written and verbal communication skills
  • High attention to detail and strong organizational abilities
  • Ability to manage multi-step requests reliably
  • Wanting to do Night Shift only
  • Proactive, solution-oriented, and comfortable in a dynamic environment

  
  

  What the Company Offers

  • Permanent contract with a 3-month probation period
  • 40-hour workweek, Monday to Sunday, night shift between 10:00 PM and 6:00 AM
  • Annual gross salary of 20,000€, paid over 14 months
  • 25% salary increase for night shifts
  • Quarterly performance bonus up to 698€
  • Hybrid work model after 3 months with two remote days per week
  • Additional remote week at Christmas and one during summer
  • Meal voucher card worth 8€ per working day
  • 30€ monthly transport allowance
  • Full health insurance including dental and optical coverage after 6 months
  • High-quality equipment including laptop, screens, and headset
  • Office located in central Lisbon, Avenida da Liberdade
  • Access to Group benefits through the Heartist Program

  
  

  Why Apply

  This position is ideal for candidates who want to work in premium customer care, enjoy creating personalised solutions, and are motivated by delivering exceptional service to international clients.

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• B

  German Speaking In-house Support  

  Blu Selection Recruitment Agency

  Permanent - Not Specified

  Posted: 21/12/2025

  Apply Now

  Our client is expanding its concierge operations in Lisbon and is look... Read More

  Our client is expanding its concierge operations in Lisbon and is looking for German-speaking Concierges as well as a German-speaking Concierge Team Lead. Both roles focus on handling lifestyle, travel, and practical assistance requests for premium clients. The work involves managing multi-step tasks with accuracy, communicating clearly, and ensuring reliable service delivery across multiple channels.

  
  

  Responsibilities

  • Manage client requests in German through phone, email, WhatsApp, and other communication tools
  • Organise travel bookings, restaurant reservations, cultural activities, and event access
  • Provide structured and accurate information for leisure and travel planning
  • Handle urgent or complex situations with clarity and discretion
  • Use internal ticketing systems to organise, prioritise, and follow up on all requests
  • Deliver consistent, reliable, and quality-focused service

  
  

  Additional responsibilities for the Team Lead:

  • Oversee daily operations of the German-speaking concierge team
  • Support agents with complex or escalated cases
  • Ensure consistency and adherence to service procedures
  • Monitor service quality and performance indicators
  • Take part in onboarding, training, and the nesting phase
  • Coordinate workload and communicate operational issues with management

  
  

  Your Profile

  • Native-level German with strong written and spoken communication skills
  • Good level of English for internal communication
  • Previous experience in customer service, hospitality, tourism, concierge, or similar fields
  • Strong organisational skills and accuracy in handling information
  • Able to manage multi-step requests reliably and follow structured procedures
  • Comfortable working in a dynamic environment and handling varied client needs
  • For the Team Lead: experience supervising or guiding a team, or acting as a senior escalation point, is required

  
  

  What the Company Offers

  • Permanent contract with a 3-month probation period
  • 40-hour workweek, Monday to Saturday
  • Shift schedule between 7:00 AM and 9:00 PM, rotating
  • Structured onboarding: 3 weeks training + 3 weeks nesting
  • Competitive salary + bonuses + meal card and transportation allowance.
  • Hybrid work model after 3 months
  • Private health insurance after 6 months, including dental and optical coverage

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