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• B

  Remote Car Repair Assistance Italian Speaker  

  Bosch

  Permanent - Not Specified

  Posted: 21/12/2025

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  Company DescriptionThe Bosch group has more than employees around the... Read More

  Company Description

  The Bosch group has more than employees around the world, present in 60 countries, and we are proud to impact people's lives and to work towards a more sustainable future.

  Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

  At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

  
  

  
  

  Job Description

  Your contribution to something big:

  • Respond to all calls, emails, and common requests for technical 1st level support
  • Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
  • 1st level resolution rate: 50% after 6 months, 70% after 12 months
  • Follow defined work instructions and escalation processes for all possible types of incidents.
  • Track all incidents in our internal incident management system.
  • Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
  • Input for FAQ and knowledge database.
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
  • Willingness to work in the office and/or remote according to business needs.

  
  

  
  

  Qualifications

  What distinguishes you:

  • Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
  • Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
  • Languages: Spanish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Basic knowledge of IT systems would be an advantage
  • Professional experience in a customer facing position would be an advantage
  • Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

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• B

  Hungarian Speaker - Frontoffice Agent (m/f/d)  

  Bosch

  Permanent - Not Specified

  Posted: 21/12/2025

  Apply Now

  We are hiring front office employees for a world-renowned vehicle manu... Read More

  We are hiring front office employees for a world-renowned vehicle manufacturer in the logistics industry. The responsibility in this position lies in informing our clients customers about the in-house maintenance system.

  
  

  Your tasks

  • Handling and documentation of outbound calls
  • Contacting customers via phone in order to remind them to register their vehicles.

  
  

  Qualifications

  • Mandatory:
  • Hungarian Language (C2 level at least)
  • Personality: You are a talented communicator, fully committed and solution oriented, team player with interest in the automotive industry.
  • Working method: You are friendly, organized and customer oriented.
  • Experience and know-how: Even though it is not required, you ideally have some experience in customer services and have handled inbound and / or outbound calls.

  
  

  Additional Information

  What we offer you:

  Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.

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