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• E

  Process & Innovation Specialist - Lisboa  

  Europ Assistance

  Permanent - Not Specified

  Posted: 05/04/2026

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  We are looking for a Process & Innovation Specialist to support key... Read More

  We are looking for a Process & Innovation Specialist to support key transformation, digitalization and process improvement initiatives across operational and network areas. A great opportunity for someone who enjoys innovation, automation and customer centric solutions.

  
  

  Your Mission: Contribute to the design, coordination and monitoring of transformation projects that enhance efficiency, automation and digital capabilities. You will collaborate closely with operational teams, IT and various internal and external stakeholders.

  
  

  Responsibilities

  • Lead and contribute to process improvement, digitalization and automation initiatives.
  • Manage projects end to end: planning, requirements, implementation, go live and follow up.
  • Analyze and prioritize needs related to network processes.
  • Coordinate functional requirements with operations, IT and other stakeholders.
  • Monitor adoption of digital tools, support training and change management.
  • Act as the main point of contact for issues, anomalies and improvement opportunities.

  
  

  ️What we are looking for

  • Strong analytical skills with solid Excel & PowerPoint proficiency.
  • Hands on, curious and adaptable mindset.
  • Excellent communication, teamwork and stakeholder management abilities.
  • Able to work independently, prioritize effectively and deliver results.
  • Experience in innovation, digital transformation or project management (preferred).
  • Languages: Portuguese & English. Spanish/Italian languages (a plus).

  
  

  What we offer WE OFFER:

  • Integration into a solid international Group with the opportunity to work on high-impact projects, collaborate with cross-functional and international teams and contribute to shaping the future of assistance services and network management.
  • A high-performing team and a stimulating, challenging role.
  • Permanent position.
  • Attractive benefits package.
  • Location: Sete Rios, Lisbon, with a hybrid work model (on-site and remote).

  
  

  At Europ Assistance, we offer continuous opportunities for development and growth. Innovation through new services and the use of information and communication technologies is one of our strategic pillars. Social responsibility and inclusion are core commitments, with various initiatives positioning us as a socially responsible company, both internally and externally.

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• E

  Business Excellence Senior Project Manager - Lisboa  

  Europ Assistance

  Permanent - Not Specified

  Posted: 05/04/2026

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  We are seeking a highly motivated and experienced Project Manager to... Read More

  We are seeking a highly motivated and experienced Project Manager to join our Regional Business Excellence team. The ideal candidate will be responsible for leading and managing projects aimed at improving business processes, enhancing operational efficiency, and driving continuous improvement initiatives across the organization.

  
  

  Responsabilities

  • Leading the entire lifecycle of cross functional strategic projects as a Project Manager and Business Analyst, from initiation to completion, ensuring delivery on time, within scope, and within budget, while driving requirements gathering, process analysis, stakeholder alignment, and data driven decision making to enable effective project execution and value realization
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices, fostering a culture of continuous improvement and operational excellence within the organization
  • Utilize data-driven approaches and customer centric perspective to analyze business processes and recommend solutions for digitalization and optimization, leading the change, and monitoring results, in close collaboration with business users, process owner and the Information Technology area.
  • Managing the project portfolio collecting information/kpi (PMO activities), ensuring for all strategic initiatives adherence to internal procedures and coordinating activities according to the best project management standards.
  • Managing relationships with colleagues from the Europ Assistance Group within international projects.

  
  

  ️How we are looking for

  • Master's degree in scientific or economic disciplines.
  • At least 5 years of experience in leading consulting firms on highly innovative process review and change management projects in the insurance or financial services sector.
  • Strong data analysis, business process design, problem-solving, and decision-making skills
  • Project management certifications and proficiency in project management software and tools
  • Excellent knowledge of the Office suite, particularly Excel and PowerPoint.
  • Excellent knowledge of the English language.

  
  

  What we offer WE OFFER:

  • Integration into a solid international Group.
  • A high-performing team and a stimulating, challenging role.
  • Permanent position.
  • Attractive benefits package.
  • Location: Sete Rios, Lisbon, with a hybrid work model (on-site and remote).

  
  

  At Europ Assistance, we offer continuous opportunities for development and growth. Innovation through new services and the use of information and communication technologies is one of our strategic pillars. Social responsibility and inclusion are core commitments, with various initiatives positioning us as a socially responsible company, both internally and externally.

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• E

  Key Account Manager Mobility - Lisboa  

  Europ Assistance

  Permanente - Not Specified

  Posted: 05/04/2026

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  A Europ Assistance, empresa do Grupo Generali, multinacional líder e... Read More

  A Europ Assistance, empresa do Grupo Generali, multinacional líder em Portugal, direcionada para a assistência em viagem e assistência automóvel, assistência médica e lar & família. Apoiar os clientes em todas as fases da sua vida, é o nosso objetivo e o conceito da nossa assinatura - you live we care.

  
  

  Procuramos um Mobility Executive Account para a nossa linha de negócio Automóvel, para gerir uma carteira de clientes, com forte capacidade de hunting e experiência em gerir Clientes B2B. Este profissional terá como principais objetivos o desenvolvimento de novas parcerias com clientes como marcas automóveis, gestores de frotas e rent-a-car, bem como colaborar na gestão da carteira de clientes atual.

  
  

  As tuas principais responsabilidades

  • Elaborar, em conjunto, com o Diretor Comercial e o responsável da linha de negócio Automóvel, o Plano Comercial Anual.
  • Executar as atividades de prospeção e angariação de novos Clientes, assegurando o cumprimento do Plano Comercial.
  • Gerir, em coordenação com o responsável da linha de negócio Automóvel, a carteira atual de Clientes dos segmentos marcas automóveis, gestores de frotas e rent-a-car, detetando novas oportunidades de negócio nestes Clientes e assegurando o cumprimento dos serviços contratados em articulação com as restantes Direções da empresa.
  • Colaborar com o Onboarding e Desenvolvimento de Produto, tendo em vista a disponibilização de novos produtos/serviços adaptados aos negócios emergentes.
  • Assegurar o cumprimento dos KPI's pré-definidos.
  • Acompanhar a evolução de vendas e rentabilidade da sua carteira, elaborar relatórios da atividade, articular esforços com as diversas áreas da empresa.

  
  

  ️Quem procuramos?

  • Licenciatura em Gestão, Marketing, Gestão de Marketing ou similares.
  • Experiência comercial B2B / B2B2C, com um mínimo de 2 anos.
  • Conhecimento do setor Automóvel, nomeadamente nas áreas de contrutores, rent-a-car, financeiras e gestores de frotas.
  • Facilidade de comunicação.
  • Capacidade de trabalhar em equipa e num ambiente dinâmico.
  • Inglês será considerado uma mais valia.
  • Bons conhecimentos de MS Office (Excel e Power Point).
  • Conhecimentos da área seguradora (considerado uma mais valia).

  
  

  O que oferemos

  • Contrato permanente.
  • Integração numa equipa de alto desempenho, com trabalho estimulante e desafiante.
  • Horário semanal de 35 horas.
  • Modelo de trabalho híbrido.
  • Seguro de saúde e de vida.
  • Localização: Sete Rios, Lisboa - dias presenciais combinados com dias de teletrabalho.

  
  

  Na Europ Assistance oferecemos-te oportunidades contínuas de desenvolvimento e crescimento. A inovação pela criação de novos serviços e pelo recurso às tecnologias de informação e comunicação é um dos nossos pilares estratégicos. A responsabilidade e inclusão social são para nós um compromisso sendo várias as iniciativas desenvolvidas que nos posicionam enquanto empresa socialmente responsável, tanto a nível interno como externo.

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• E

  Claims Fraud & Leakage Manager - Lisboa  

  Europ Assistance

  Permanent - Not Specified

  Posted: 05/04/2026

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  Europ Assistance, part of the Generali Group and a market leader in... Read More

  Europ Assistance, part of the Generali Group and a market leader in assistance services in Portugal-focused on travel and automotive assistance-has in recent years expanded into new business lines such as medical assistance and home & family services. Supporting customers through all stages of life is our goal and the essence of our new brand signature: you live we care.

  
  

  We are seeking a Claims Fraud & Leakage Manager to play a key strategic role in driving technical quality, fraud prevention, and leakage control across all lines of business. This position will act as the central technical authority for fraud risk management, claims governance, and operational excellence, leading initiatives that directly enhance efficiency, accuracy, and profitability.

  
  

  Key Responsibilities

  • Lead and develop the Claims Fraud & Leakage team, ensuring robust technical oversight of claims handling with a strong focus on fraud detection, fraud risk governance, and leakage control.
  • Ensure the Operations and Claims areas have the processes, tools, analytics, and resources required to effectively identify, prevent, and mitigate fraud risk.
  • Define, formalize, and implement fraud governance models, guidelines, detection frameworks, and training programmes.
  • Represent the local team in meetings with Regional and Group stakeholders, securing alignment on objectives, technical standards, and strategic initiatives.
  • Promote and drive local fraud prevention and detection initiatives, ensuring continuous enhancement of fraud controls.
  • Organize and coordinate Claims File Reviews and other audits focused on leakage identification and technical accuracy.
  • Design, implement, and monitor Action Plans to continuously improve fraud and leakage performance indicators.
  • Analyse KPIs and claims performance data to identify trends, emerging risks, and opportunities for corrective or preventive actions.
  • Collaborate transversally with Operations, Claims, Underwriting, Sales, Risk, Compliance, and other key business areas to reinforce a strong fraud prevention culture.
  • Oversee compliance with Ex Gratia payment protocols, the correct setting of reserves for high value claims, and proper classification of exceptional events.

  
  

  ️Profile & Experience

  • Proven and substantial experience in insurance claims fraud management, leakage control, and technical excellence within the insurance sector.
  • Demonstrated experience in leading and developing teams.
  • Strong strategic mindset and ability to influence cross functional stakeholders.
  • High analytical capabilities, strong organizational skills, and solid experience in project management.
  • Excellent communication, negotiation, and relationship building skills.
  • Portuguese. Fluency in English.

  
  

  What can we offer you?

  • Permanent contract.
  • Integration into a high performing team with stimulating and challenging work.
  • 35 hour working week.
  • Hybrid working model.
  • Health and life insurance.
  • Location: Sete Rios, Lisbon-on site days combined with remote working days.

  
  

  At Europ Assistance, we offer continuous opportunities for development and growth. Innovation through new services and the use of information and communication technologies is one of our strategic pillars. Social responsibility and inclusion are core commitments, with various initiatives positioning us as a socially responsible company, both internally and externally.

  Read Less

  Apply Now
• E

  Platform Manager - Lisboa  

  Europ Assistance

  Permanent - Not Specified

  Posted: 05/04/2026

  Apply Now

  Europ Assistance, part of the Generali Group and a market leader in... Read More

  Europ Assistance, part of the Generali Group and a market leader in assistance services in Portugal-focused on travel and automotive assistance-has in recent years expanded into new business lines such as medical assistance and home & family services. Supporting customers through all stages of life is our goal and the essence of our new brand signature: you live we care.

  
  

  Misión: responsible for leading our Operations Platform ensuring high performance, empowering teams, and driving continuous improvement across our operations

  
  

  Key Responsabilities

  • Ensure SLAs, KPIs and overall operational excellence.
  • Monitor performance indicators and implement corrective action plans.
  • Lead, coach and develop a team of Team Leaders, fostering a high performance culture.
  • Drive onboarding excellence, capability building and performance management.
  • Support and influence transformation projects (e.g., Genesys, process redesign, workflow digitalization).
  • Work closely with cross functional teams and international stakeholders.
  • Manage critical operational situations and contribute to capacity planning and forecasting.

  
  

  ️Your profile

  • Proven experience in Operations Management and/or Team Leadership (insurance, BPO, shared service centers or contact center environments preferred).
  • Strong analytical mindset and structured, results-oriented approach.
  • Excellent leadership, communication and stakeholder management skills.
  • Fluency in Portuguese and English.
  • Based in Lisbon or willing to relocate.

  
  

  What can we offer you?

  • Permanent contract.
  • Integration into a high performing team with stimulating and challenging work.
  • 35 hour working week.
  • Hybrid working model.
  • Health and life insurance.
  • Location: Sete Rios, Lisbon-on site days combined with remote working days.

  
  

  At Europ Assistance, we offer continuous opportunities for development and growth. Innovation through new services and the use of information and communication technologies is one of our strategic pillars. Social responsibility and inclusion are core commitments, with various initiatives positioning us as a socially responsible company, both internally and externally.

  Read Less

  Apply Now

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