Ready to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Customer Support with German/French OR Spanish - On-site Lisbon!
Responsibilities
Responsible for providing support for customers by investigating, troubleshooting and resolving customer issues.
Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.
Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.
Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.
Seek opportunities to add value for customers through education, proactivity and clear expectation setting.
Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.
Qualifications we seek in you!
Minimum Qualifications
Any Graduate degree (good to have)
Strong problem-solving and decision-making abilities
Experience in Customer Service/Support
Ability to multitask, prioritize, and manage time effectively
Familiarity with customer relationship management (CRM) systems and practices
Great communication skills to operate globally across multiple departments and stakeholders.
Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization
Must be able to read, write and speak in English
• Very good knowledge of English and German/French OR Spanish , min B2;
Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Read LessReady to shape the future of work?
At Genpact, we don't just adapt to change - we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude. We are looking for someone to drive projects and initiatives for revenue uplift, scope expansion, embedding new tech and AI into the day to day operations.
Responsibilities
1. Site Leadership & Strategic Oversight
• Serve as the primary operational lead for the site, overseeing the full delivery of digital advertising support services.
• Define and execute operational strategies aligned with client expectations, business goals, and platform evolution.
• Act as the key point of contact for senior client stakeholders, internal leadership, and cross-functional partners.
• Ensure alignment between site-level performance and global/regional business objectives.
2. Team Management & Leadership
• Lead, mentor, and develop a team of Junior Operations Managers and Team Leads, fostering a high-performance culture.
• Drive employee engagement, retention, and career development initiatives across the site.
• Oversee workforce planning, succession planning, and talent development in collaboration with HR and WFM.
3. Operational Excellence
• Ensure consistent delivery of high-quality service across all advertiser support functions, meeting or exceeding SLAs and KPIs.
• Champion continuous improvement initiatives, leveraging data and feedback to optimize workflows and service delivery.
• Oversee the implementation of new tools, processes, and policies to support operational scalability and efficiency.
4. Client Engagement & Business Reviews
• Lead regular business review meetings with clients, presenting performance insights, strategic recommendations, and operational updates.
• Build strong, trust-based relationships with client stakeholders, ensuring transparency, responsiveness, and alignment.
• Translate complex operational data into clear, actionable insights that support client goals and platform growth.
5. Financial Management & Forecasting
• Own site-level financial performance, including budgeting, forecasting, and cost control.
• Monitor and report on project financials, ensuring profitability and adherence to contractual obligations.
• Identify opportunities for cost optimization and resource efficiency without compromising service quality.
6. Data, Reporting & Analytics Oversight
• Oversee collaboration with Workforce Management (WFM) and Business Analytics (BA) teams to ensure accurate, timely, and actionable reporting.
• Prioritize and manage reporting needs across internal and client-facing functions.
• Ensure data integrity and alignment between operational metrics, financials, and business goals.
7. Risk Management & Compliance
• Proactively identify and mitigate operational risks, escalating critical issues to leadership and clients as needed.
• Ensure compliance with internal policies, client requirements, and industry regulations.
• Lead root cause analysis and corrective action planning for service delivery issues.
8. Cross-Functional Collaboration
• Partner with Quality, Training, Product Support, HR, and other internal teams to ensure cohesive and effective operations.
• Stay informed on platform updates, policy changes, and product launches to ensure operational readiness and alignment.
Qualifications
Minimum qualifications
• Strong Digital Marketing and Sales component
• Bachelor degree with relevant years of Operations experience leading teams size of a min 50
• Relevant years of people management experience, including managing leaders, and a strong desire to develop team members
• Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
• Strategic thinker with strong analytical and problem-solving skills
• Strong desire to tackle complex problems and deal with rapid changes and ambiguity
• Continuous improvement mindset with a desire to design effective business operations
• Competent with Microsoft Office Suites.
Preferred qualifications
• Relevant experience in Order Management, Supply Chain, or similar processes in nature.
• Demonstrated ability to work independently, take initiative and follow up on assigned.
• Strong communication and interpersonal skills, good at work under pressure.
• Highest level of professionalism, self-motivation and sense of urgency.
• Ability to remain calm and professional under pressure.
• Adaptable and energized by a fast-paced environment
Why join Genpact?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Read LessReady to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
In this role, you will be responsible for real-time and/or historical reporting requirements of business. Responsible for delivering daily, weekly and Monthly reports. Coordination with different teams to collate data and present them in the form of meaningful dashboard and reports for the management.
Responsibilities
• Maintain reports & spreadsheets for historical data, manage email queues
• Work closely with Operations for daily, weekly & monthly reports
• Provide insights & analytics on drivers impacting Service Levels & Volume
• Recommend staffing changes to match the call demand & co-ordinate with the WFM resource on a daily basis to ensure adequate staffing is maintained.
• Participate in periodic meetings with Operations & the Client
• Slicing and dicing of data at a market/process level drilling down to team/agent level to provide required insights
• Extremely good at excel functions like pivots, power pivots, trend graphs, bar graphs, macros, bridge plans etc
• Providing insights on existing data to internal/external stakeholders
• Identifying the market/process/queue by team/agent wise volume variations and alerting the respective stake holders proactively
• All the observations should be reported to WFM to help changing the staffing plans/roster accordingly and send the alerts on SLA misses proactively, if any
Minimum qualifications
• Good Communication skills both written and verbal
• Should be very comfortable with handling lots of data & numbers
• Should have good working knowledge of using Excel
• Ability to manage and coordinate multiple assignments simultaneously in a deadline-driven, fast-paced environment required
• Proficiency with MS Excel, specifically pivot tables, vLookups and PowerPoint required
• Ability to provide coverage during operational hours, with after-hours coverage as needed is required
• Ability to develop and maintain effective communication with client and internal stakeholders is required
• Ability to interact with Global Teams & global stakeholders
• Preferred to have exposure to Global clients & should be familiar with different Time Zone
• Strong analytical and quantitative skills and ability to see trends and patterns in data and translate data into decisions is required
Preferred qualifications
• PowerBI
• SQL
• Automation
• Must have WFM/MIS experience
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Creative, outside-the-box thinker and strategist.
• Excellent communication and presentation skills.
• A team player and collaborator
• Proficient level of English min C1
• This job will require working in a normal shift, Monday to Friday.
Why join ?
• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Read LessReady to shape the future of work?
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Tactical Buyer - Assistant Manager - Portuguese!
As a sourcing buyer you will manage the end-to-end sourcing projects. Your focus should be on ensuring delivery of sourcing projects to the client with maximum value addition in terms of savings / benefits to the client.
Responsibilities
Procure goods and services, obtain quotation, develop proposals and/or negotiate contracts of low to moderate value/risk consistent with client requirements.
Good understanding and experience of RFP / RFX / RFQ is required to be managed via formal ERP / procurement tool-based sourcing. Understanding of eAuction is mandatory.
Understanding on upstream and downstream sourcing process, namely S2P and P2P process.
Manage Proactive engagements activity for operational planned spend opportunities within defined operational spend levels
Manage transactional buying desk activities and support wider category management including raising purchase orders
Quotation analysis and recommendations, consideration suitability/reliability of suppliers to meet operational requirements and as per Client Procurement Policy/Sourcing guidelines
Negotiate with Suppliers on both Commercial and Non-Commercial Clauses as per guidance
Obtain approval from Client Category Manager on finalized projects
Support Drafting of Contract as Client and Senior Buyer instructions
Record Savings in the Client Savings Data Base
Engagement with operational teams to review pipeline and track savings opportunities
Work closely with category managers and business units to establish and deliver procurement requirements, strategic benefits and compliance with existing procurement contracts
Should be able to effectively manage internal / external customers & stake holders
Assumes additional responsibilities as assigned with the procurement remit e.g. analysis / reporting etc.
Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement.
Act as a single point of contact with the business requestor for the sourcing projects under direct management.
Qualifications we seek in you!
Minimum Qualifications
Language wise: Portuguese C1 (minimum B2) and English C1 level
Excellent communication is key to this role - Both written and verbal.
Look forward attitude with positive outlook
Mentoring young sourcing professionals within the team.
Should reflect great enthusiasm and positive attitude.
Adopt to Globalized work culture and environment.
Strong negotiation skills.
Good problem-solving ability using rationale and wisdom.
Should be a great team player with high engagement level.
Protects organization's value by keeping information confidential.
Digital mindset - Must be able to adapt to multiple ERPs / tools in a high paced digital environment. Having good exposure to ERPs / other tools would be excellent
Lean philosophy / Project management skills would be added advantage.
Preferred Qualifications
Relevant years of experience of operational sourcing (indirect) and tactical buying.
Hands on experience on Coupa (preference) /ARIBA or similar systems for procurement / CRM tools
Proficient in the use of Microsoft Office, specifically Excel, PowerPoint, and Word.
Any sourcing / project management certification / course will be a preference.
Education - Min graduate in any stream.
Read LessAt Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industryfirst accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
Inviting applications for the role of Customer Support - Process Associate - German - Onsite Lisbon with relocation package!
Responsibilities:
Qualifications we seek in you!
Why join Genpact?
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training
Read LessReady to build the future with AI?
At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovative-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
In this role, you will be responsible for Service delivery, People development, Client focused problem solver with strong analytical and continuous improvement attitude.
Responsibilities
• Manage day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
• Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
• Analytical bent of mind with the ability to root cause basis data and drive decisions
• Drive Operations teams to deliver continuous improvement and productivity/quality gains
• Flag and escalate business risks timely to the client/supervisor
• Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
• Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
• Drive performance management processes based on the framework.
• Ensure that our clients receive the highest level of sales and operational customer service
• Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
• Develop and implement best practices for client interaction, sales, and services.
Preferred Requirements:
• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• Experience working in a sales or account management role with small businesses.
• Proven track record of reaching and exceeding sales goals.
• Strong communication and interpersonal skills, good at work under pressure.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up
Minimum qualifications
• High school diploma or bachelor's degree and Operations experience leading teams
• marketing, brand advertising, media sales, and/or online advertising experience.
• Ability to perform well in a highly dynamic, rapidly changing environment.
• Creative, outside-the-box thinker and strategist.
• Excellent communication and presentation skills.
• A team player and collaborator
• Proficient level of English min C1
• This job will require working in a normal shift, Monday to Friday.
Why join Genpact?
• Lead AI-first transformation - Build and scale AI solutions that redefine industries
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Read Less