Key Responsibilities:
• Handle incoming customer inquiries
• Managing new Business opportunities together with Sales Director of Prestige Division
• Provide product information, pricing, and availability to customers, and assist with order placement and tracking.
• Address customer concerns, resolve complaints, and escalate issues as necessary to ensure customer satisfaction.
• Collaborate with the sales team to support internal sales efforts, including lead generation, follow-up, and account management.
• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Assist with the preparation of sales quotes, proposals, and contracts as needed.
• Coordinate with other departments such as logistics and finance to fulfill customer orders and resolve any related issues.
• Proactively identify opportunities to upsell or cross-sell products and services to existing customers.
• Stay informed about industry trends, product updates, and competitor offerings to effectively address customer needs and concerns.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
Qualifications & Skills:
• Previous experience in customer service, sales, project management or a related field preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and relationships with customers and colleagues.
• Proficiency in MS Office suite and experience with CRM software preferred.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Problem-solving skills with a proactive and solution-oriented approach.
• High school diploma or equivalent required; bachelor's degree preferred.
• Knowledge of cork industry would be a plus.
Languages:
• Portuguese mother tongue
• Excellent written and oral English
• Spanish would be a plus.
Type of contract:
To be defined according to the actual potential of the successful candidate.
Location: Lobao (Portugal)
Salary:To define
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