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Iterable
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  • Senior Product Manager  

    - Not Specified
    Iterable is the leading AI-powered customer engagement platform that h... Read More

    Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement-all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.


    With a global presence-including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide-we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together!


    About the role/team:

    As part of our Product Team, you will work closely and cross-functionally with leaders across the company and some of the world's top brands to take our world-class messaging products to the next level. One of our product's superpowers is the scale at which it operates, allowing customers to interact with billions of consumers at high performance.


    As a Senior Product Manager on the Personalization team, you will own a broad product portfolio and associated roadmap, delivering delightful and creative Content & Catalog experiences to our customers. Content & Catalog are at the heart of our user experience and tie directly into our Channel and Journey experiences. This is an essential role with the need for a Sr. PM to be well-versed in the marketing automation landscape, and a strong collaborator who can partner across teams to deliver market-leading messaging products. The Product Team works closely with our Design and Engineering Teams and lives by user empathy daily. You will work with our internal teams and directly with our customers to help define and prioritize product features that have a high impact on Iterable's business.

    You are passionate about usability and love to work with design on the user experience and how customers use our product. You are also technical and can work with engineering to provide the best solutions. It's important that you want to help Iterable and our customers grow and succeed. In this role, you'll report to the Group Product Manager, Orchestration and Personalization.


    One of our core values is a growth mindset, and Iterable is a company where everyone can grow. If this role excites you, please apply. We value applicants for the skills they bring beyond a job description.


    In this role you'll get to:

    • Contribute to the vision and design of the Content & Catalog creation experience
    • Be an internal "voice of the customer"
    • Work with Customer Success, Engineering, Marketing, Sales, and other PMs to ship products
    • Understand customer personas and build use cases to establish product requirements and roll out new features and enhancements
    • Provide ongoing documentation of customer demands and product functionality
    • Research industry trends to identify new product features and opportunities


    We are looking for people who have:

    • Experience working on a SaaS product, B2B2C preferred, B2B at a minimum
    • Excel at solving complex technical problems and partnering with engineering to translate customer needs into shippable products
    • Deliver intuitive UI experiences and valuable/usable APIs
    • Experience working with agile Engineering teams and tools like Jira
    • Experience with user testing and data analysis
    • Experience driving decisions based on business and technical data
    • Strategic thinking and ability to prioritize high-impact features
    • Excellent written and oral communication skills
    • Experience working in a shifting environment
    • Excellent collaboration skills with cross-functional teams, including Engineering, Design, and Customer Success, and internal SMEs


    Bonus points:

    • Familiarity with user growth and engagement strategies
    • Familiarity with building automated experiences, AI-driven experiences, and working with LLMs
    • Familiarity with the development of mobile/web/cross-channel experiences
    • Experience using data analysis tools (e.g. SQL, Excel, Looker) to bring insights


    Perks & Benefits:

    • Competitive salaries & meaningful equity
    • Private Medical Insurance
    • Life/Risk Assurance
    • Meal Allowance: 8.55€ per day
    • Paid Annual Leave (22 days)
    • Paid Sabbatical
    • Complete laptop workstation


    Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

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  • Software Engineer  

    - Not Specified
    Iterable is the leading AI-powered customer engagement platform that h... Read More

    Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement-all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.


    How you will make an impact:

    As a Software Engineer II at Iterable, you'll complete smaller projects autonomously, with regular oversight on new problems or undefined projects. You will prioritize activities with limited guidance while understanding how your tasks contribute to the team's project goals. You will proactively seek guidance from team members or managers when an answer is not known, form opinions while seeking input from a diverse group of team members, and learn to proactively anticipate small roadblocks to accomplishing tasks.


    How you will make a difference:

    • Complete assigned tasks that are comprehensive and thought out
    • Proactively collaborate with team members to find the best solutions
    • Form opinions while seeking input from a diverse group of team members on how to solve a problem
    • Recommend solutions to enhance existing processes and understand resources available to overcome unforeseen issues
    • Learn to proactively anticipate small roadblocks to accomplishing tasks and use knowledge of business unit processes to navigate
    • Learn to manage expectations and accurately gauge effort needed to accomplish objectives


    We are looking for people who have:

    • 3+ years relevant software development experience.
    • Experience building production-ready, scalable web applications.
    • Proficiency in at least one modern programming language (ideally Scala and/or Java)
    • Experience with Elasticsearch and/or other relevant technologies like Postgres.
    • Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, New York and Lisbon but the vast majority of Engineering has chosen to work remotely)
    • Willingness to take on-call responsibilities.
    • Fluency in English (verbal and written).
    • Legally authorized to work in the EU.


    Our Technology Stack:

    • Programming Language: Scala
    • Databases: Elasticsearch, Postgres, Redis, CRDB
    • Infrastructure: Pulsar, Kafka, AWS
    • Other Relevant Technologies: Docker / Kubernetes, React


    Bonus Points

    • Experience with End-to-End, Integration, and Performance testing
    • Exposure to enterprise systems
    • Worked in a company with a strong US presence


    Perks & Benefits:

    • Competitive salaries & meaningful equity
    • Private Medical Insurance
    • Life/Risk Assurance
    • Meal Allowance: 8.55€ per day
    • Balance Days (additional paid holidays)
    • Paid Annual Leave (22 days)
    • Paid Sabbatical (after 4 years tenure)
    • Initial laptop workstation setup
    • Teleworking Allowance


    Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

    Read Less
  • Senior Software Engineer  

    - Not Specified
    Iterable is the top-rated AI-powered customer engagement platform that... Read More

    Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable's data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We've surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.


    We have a global presence with offices in San Francisco, New York, Denver, and London, Australia and New Zealand and recently expanded our operations to Portugal. Iterable's reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.


    How you will make an impact:

    As a Senior Backend Software Engineer at Iterable, you'll be responsible for the core product for engineering Iterable used by our growing customer base. In this role, the focus is working on projects/efforts that have strategic value for the company while driving technical design and up-leveling the team. We believe in building an Engineering culture guided by our company values, which you can learn more about here .


    How you will make a difference:

    • Contribute to team roadmap and planning sessions to enhance customer value of the product.
    • Collaborate with cross-functional teams, product, and design to conceptualize and build new product features.
    • Be personally responsible for the entire lifecycle of projects, from initial engineering design and planning through development, deployment, and success in production.
    • Develop solutions to scale a complex platform that reaches millions of users.
    • Contribute to the code review process by offering suggestions for improvement, helping to define and enforce coding standards.
    • Leverage design discussions and other team engagements as an opportunity to level up your team and the product.


    We are looking for people who have:

    • 5+ years relevant software development experience.
    • Relevant industry experience building production-ready, scalable web applications.
    • Proficiency in at least one modern programming language (ideally Scala and/or Java)
    • Extensive experience with Elasticsearch and/or other relevant technologies like Postgres.
    • Desire to work in a highly remote/distributed but collaborative environment. (Iterable has offices in San Francisco, Denver, and New York, but the vast majority of Engineering has chosen to work remotely)
    • Willingness to take on-call responsibilities.
    • Fluency in English (verbal and written).
    • Legally authorized to work in the EU.


    Our Technology Stack:

    • Programming Language: Scala
    • Databases: Elasticsearch, Postgres, Redis, CRDB
    • Infrastructure: Pulsar, Kafka, AWS
    • Other Relevant Technologies: Docker / Kubernetes, React


    Bonus Points

    • Experience with End-to-End, Integration, and Performance testing
    • Previously built enterprise systems at scale
    • Worked in a company with a strong US presence


    Perks & Benefits:

    • Competitive salaries & meaningful equity
    • Private Medical Insurance
    • Life/Risk Assurance
    • Meal Allowance: 8.55€ per day
    • Balance Days (additional paid holidays)
    • Paid Annual Leave (22 days)
    • Paid Sabbatical (after 4 years tenure)
    • Initial laptop workstation setup
    • Teleworking Allowance


    Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

    Read Less
  • Senior Site Reliability Engineer  

    - Not Specified
    Iterable is the leading AI-powered customer engagement platform that h... Read More

    Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement-all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.


    With a global presence-including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide-we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together!


    How you will make an impact:

    As a Senior Engineer on the Cloud Platform team, your impact will be measured by the continuous improvement of our platform's reliability, scalability, and security posture.

    • SLO Ownership & Error Budget Management: Take direct ownership of the established Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for core platform services (e.g., latency, availability, error rate). You will manage and use the Error Budget as the primary drivers to prioritize reliability work
    • Scale and HArden the Core Platform: Apply deep technical expertise in Kubernetes, AWS, traffic management, and Infrastructure-as-Code to scale and harden the foundational platform that powers Iterable's product workloads.
    • Drive Systemic Improvements: This role centers on hands-on engineering skill, technical leadership, and systemic reliability improvements within our complex, distributed multi-region platform.


    What you'll do

    • Kubernetes Platform Engineering
    • Use your Kubernetes and AWS expertise to evolve EKS lifecycle, multi-tenant isolation, and regional consistency, ensuring clusters remain secure, performant, and predictable as we scale.
    • Traffic & Ingress Reliability
    • Apply advanced knowledge of cloud-native traffic management, and API gateways to strengthen routing, authentication, rate-limiting, and secure communication protocols (like mTLS). This focus will dramatically improve both the reliability and security posture of the platform's public and internal service access points.
    • Infrastructure-as-Code at Scale
    • Demonstrate mastery in IaC to manage complex, multi-region architecture. Use tools like Terraform Cloud to build reusable modules, validate changes through policy-as-code, and establish safe multi-account patterns our teams can rely on.
    • Security & Access Control
    • Drive a zero-trust posture by establishing service guardrails and access controls across the platform: This includes: implementing policy-as-code solutions,brokering least-privilege access for platform using cloud Identity and Access Management (IAM) best practices, and Integrating and managing identity providers to define Role-Based Access Control (RBAC) across environments.
    • Reliability Engineering & Incident Leadership
    • Demonstrate strong diagnostic and incident-response leadership to rapidly isolate issues across clusters, networks, and workloads. Your ultimate responsibility will be to lead and drive systemic, long-term fixes and root-cause investigations, ensuring all necessary actions are taken to eliminate repeat failures .
    • Collaboration, Influence & Mentorship
    • Guide and influence engineering teams across the organization through design reviews, operational best practices, and reliability-focused decision-making.


    Required Core Competencies & Proficiencies

    • Core Platform & Infrastructure Expertise
    • Demonstrate deep skill in managing complex, distributed environments at scale, specifically focusing on:
    • Cloud-Native Orchestration: Expertise in Kubernetes.
    • Infrastructure Automation: Master of Infrastructure-as-code (IaC), including Terraform.
    • Advanced Networking & Connectivity: understanding of core networking fundamentals, including routing, DNS, network segmentation (VPC.subnets), and connectivity services (e.g., transit gateways and network endpoints)
    • Platform Systems: Deep competence in traffic/ingress systems and strong programming fundamentals in Go or Python
    • Security & Reliability Skills
    • Fluency with IAM/IRSA, Vault, mTLS, and least-privilege design, combined with a proven ability to deliver measurable reliability improvements through automation, guardrails, and smart engineering.
    • Leadership & Communication
    • Demonstrate a strong operational mindset, excellent technical communication (both written and verbal), and the ability to influence designs, mentor others, and elevate platform engineering practices across teams.
    • Experience and Proficiency
    • Demonstrate advanced proficiency and technical leadership in managing large-scale, resilient production systems. This experience is typically gained through roles such as:
    • Site Reliability Engineer (SRE)
    • Cloud Platform Engineer
    • DevOps Engineer
    • Other closely related infrastructure roles


    Perks & Benefits:

    • Competitive salaries & meaningful equity
    • Private Medical Insurance
    • Life/Risk Assurance
    • Meal Allowance: 8.55€ per day
    • Community Days (additional paid holidays)
    • Paid Annual Leave (22 days)
    • Paid Sabbatical (after 4 years tenure)
    • Initial laptop workstation setup
    • Teleworking Allowance


    Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

    Read Less

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