Come and work with us.

Do you want to contribute to healthcare and well-being around the world?

Are you fluent in French with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Portugal?

So we have the perfect opportunity for you!

Your future project: join our French Customer Support team.

Abbott Diabetes Care create breakthrough products - in diagnostics, medical devices, nutrition and branded generic pharmaceuticals - that help people lead healthier lives, full of unlimited possibilities.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
• Offer specialized customer support through written and phone communication
• Provide information regarding purchasing procedures, orders' tracking, and deliveries
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Fluent level of French (C2)
• Intermediate level of English (at least B2) for training and documentation
• Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• High-speed internet access and appropriate conditions for remote work
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Portugal

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

A Okwin é uma empresa multinacional com escritórios permanentes em Lisboa, Luanda e Maputo.

O fundamento principal da Okwin é oferecer ao mercado serviços criativos e inovadores na Gestão de Pessoas, Processos e Sistemas, acompanhando as mudanças, buscando excelência, incentivando o crescimento do capital humano e contribuindo para a competitividade dos nossos clientes.

O nosso cliente é uma empresa multinacional que pretende reforçar a sua equipa de Customer Service, para uma posição de Front Office Assistant (Contact Center) - Car Support.

Tarefas Principais:

• Responder a pedidos de informação, reclamações, reservas, manutenções, agendamentos e reparações;

• Realizar agendamentos relacionados levantamento de viaturas, extensões e localizações;

• Satisfazer as expectativas do cliente e manter uma boa imagem para a empresa;

• Comunicação eficaz com todos os clientes;

Requisitos necessários:

• Possuir a capacidade de lidar com volume diversificado de chamadas recebidas;

• Experiência máxima entre 6 meses e 1 ano e meio;

• Boas habilidades de comunicação e modo telefónico claro;

• Capacidade de multitarefa (habilidades para PC: e-mail, TALKDESK).

Competências linguísticas obrigatórias:

Português e inglês

Horários:

Das 08h00 às 20h00 de segunda a domingo - Rotativo Presencial de 2ª a 6ª e remoto aos fins de semana

Full Time Job Localização - Amadora, junto ao hospital da luz

Come and work with us.

Do you want to be part of a team whose motto is Play Has No Limits?

Are you Hebrew native or fluent with strong communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project: join our Hebrew Customer Support team.

Our client is a world market leader gaming brand of home video game consoles and production company.

As a customer service specialist in this project, your daily responsibilities will include:

• Respond efficiently and effectively to all customers' enquiries within given timescales
• Develop and maintain a full technical knowledge of the client's products and services
• Deal with all correspondence as requested/required
• Accurately log all calls and in line with procedures
• Responsibly maintain and update all job-related administrative forms
• Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

To succeed in the role, you will need to have:

• Native or Proficient level of Hebrew (C2)
• Intermediate level of English (B1)
• Previous experience in Customer Service preferred
• Impeccable communication skills
• A calm, cool and level-headed attitude in every situation
• Excellent self-organizing skills
• A proactive approach and willingness to work on own initiative
• Ability to work under pressure, in order to achieve deadlines and KPI's
• Ability to adapt to a continuously changing environment and procedures
• Knowledge of Microsoft Office Pack (Word, Excel)
• Must hold EU citizenship or valid work permit
• Be a local candidate or willing to relocate to Lisbon, Portugal (Work on site)

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Come and work with us.

Do you want to work with one of the world's leading airlines?

Are you German native or fluent with strong Portuguese communication skills?

Looking to make your career in a multicultural environment in the sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our German + Portuguese Customer Support team

Our client is an International flying company where flying means a true pleasure.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide assistance to an international flying company that supports airlines all over the world
• Being part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German (C2)
• Advanced level of Portuguese (at least C1) both verbal and written
• Ability to adapt to a challenging software system.
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Come and work with us.

Are you a tech enthusiast and would like to work with an innovative and world-leader air conditioning provider?

Are you Swedish native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in sunny and happy Lisbon?

So we have the perfect opportunity for you!

Your future project: join our Swedish Customer Support team.

Our client provides premium quality, innovative indoor climate management solutions for residential, commercial and industrial needs

As a customer service specialist in this project, your daily responsibilities will include:

• Provide exceptional customer service;
• Assist the customers with any inquiries related to our products and services;
• Answer customer calls and emails, and resolve their issues in a timely and professional manner;
• Solve with precision and efficiency emerging issues that customers may face
• Find solutions and optimize the customer's technical knowledge
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create an amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of Swedish (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills - with excellent phone conversation skills, attentive listening and superior writing skills
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Ready to shape the future of work?

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Customer Support with German/French OR Spanish - On-site Lisbon!

Responsibilities

Responsible for providing support for customers by investigating, troubleshooting and resolving customer issues.

Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.

Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.

Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately.

Seek opportunities to add value for customers through education, proactivity and clear expectation setting.

Set a high bar for Customer Service Agents within the organization by setting an example through performance and work ethic.

Qualifications we seek in you!

Minimum Qualifications

Any Graduate degree (good to have)

Strong problem-solving and decision-making abilities

Experience in Customer Service/Support

Ability to multitask, prioritize, and manage time effectively

Familiarity with customer relationship management (CRM) systems and practices

Great communication skills to operate globally across multiple departments and stakeholders.

Flexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization

Must be able to read, write and speak in English

• Very good knowledge of English and German/French OR Spanish , min B2;

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

• Make an impact - Drive change for global enterprises and solve business challenges that matter

• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Come and work with us.

Do you want to work with a company that believes in building brighter futures?

Are you German native or fluent with strong English communication skills?

Looking to make your career in a multicultural environment in the happy and historic city of Porto?

So we have the perfect opportunity for you!

Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.

As a customer service specialist in this project, your daily responsibilities will include:

• Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of customer contacts, focused on health insurance.
• Answer inbound calls and written communication within guidelines/goals established by the client and contact center management
• Be a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefits
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have:

• Native or proficient level of German (C2) (mandatory)
• Advanced level of English (at least C1) both verbal and written (mandatory)
• Previous experience in customer services and/or banking/insurance is an asset.
• Computer literate
• Pedagogy, active listening, personalized follow-up of insured files
• Ability to read, understand and explain guarantees
• Ability to calculate and/or explain reimbursement calculations
• Customer-oriented, willingness to provide personalized care
• Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account)
• Method, rigor, patience, organization, autonomy, involvement
• Ability to keep calm and clear-headed in critical situations
• Ability to demonstrate confidence when imparting information or dealing with troubled callers
• People-oriented, value-added interpersonal skills
• Strong analytical and empathic skills
• Logic and mathematical calculations (arithmetic/percentage)
• Experience with policy work, or help resource project management
• Life experience to apply to managing situations
• Early adopter of technology
• Ability to put callers at ease
• Makes the customers feel confident that their needs are being met
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to Porto, Portugal (work on site)

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!

Procura um novo desafio profissional e está interessado em trabalhar num ambiente de contact center multicultural?

A Vertente Humana, empresa de recrutamento e seleção, trabalho temporário, formação e outsourcing, em grande expansão no seu sector de atividade, e a operar na área da gestão integral de recursos humanos, encontra-se a recrutar para empresa cliente de prestígio agentes de suporte ao cliente em romeno.

Localização: Lisboa (Areeiro)

Horários: entre as 7h e as 17h (40 horas)

Folgas: fim de semana

Perfil:

- Fluentes em romeno;

- Bom nível de português

- Responsável, bom ouvinte, diplomático e assertivo

- Flexibilidade de horários

- Orientação para o cliente

- Bons conhecimentos informáticos

Oferta:

- Contrato de trabalho e condições de emprego estáveis;

- Formação inicial e contínua;

- Salários atrativos;

- Subsídio de refeição;

- Ambiente Multicultural;

- Possibilidade de evoluir na empresa ou fazer uma mobilidade internacional;

- Bons acessos de metro, comboio e autocarro.

Caso tenha interesse no projeto e reúna os requisitos da oferta, envie já o seu CV atualizado.

Os candidatos considerados para o processo serão contactados no prazo máximo de 10 dias úteis.

A Vertente Humana irá tratar os seus dados pessoais apenas com a finalidade de gerir a sua candidatura. Para mais informações poderá consultar a nossa política de privacidade no nosso site.

We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey.

Responsabilities:

• Previous experience in Customer Service
• Respond to inbound customer requests, documenting relevant information
• Assure excellent customer satisfaction by assisting users with general inquiries, and support issues via multiple channels
• Respond appropriately to customers
• Collaborate with other technicians to resolve or close help tickets
• You will work in a multicultural team environment

Skills:

• Fluent in Italian (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills
• Demonstrate patience when communicating and solving issues
• Are proactive, self-motivated, and a great team player

Offer:

• Full-time job with permanent contract
• Competitive salary and performance bonus
• Location in Funchal, Madeira (hybrid model of work 2 days at the office)
• Full paid training on the company
• Career development

Key Responsibilities:

• Handle incoming customer inquiries

• Managing new Business opportunities together with Sales Director of Prestige Division

• Provide product information, pricing, and availability to customers, and assist with order placement and tracking.

• Address customer concerns, resolve complaints, and escalate issues as necessary to ensure customer satisfaction.

• Collaborate with the sales team to support internal sales efforts, including lead generation, follow-up, and account management.

• Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.

• Assist with the preparation of sales quotes, proposals, and contracts as needed.

• Coordinate with other departments such as logistics and finance to fulfill customer orders and resolve any related issues.

• Proactively identify opportunities to upsell or cross-sell products and services to existing customers.

• Stay informed about industry trends, product updates, and competitor offerings to effectively address customer needs and concerns.

• Participate in ongoing training and development to enhance product knowledge and customer service skills.

Qualifications & Skills:

• Previous experience in customer service, sales, project management or a related field preferred.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build rapport and relationships with customers and colleagues.

• Proficiency in MS Office suite and experience with CRM software preferred.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Problem-solving skills with a proactive and solution-oriented approach.

• High school diploma or equivalent required; bachelor's degree preferred.

• Knowledge of cork industry would be a plus.

Languages:

• Portuguese mother tongue

• Excellent written and oral English

• Spanish would be a plus.

Type of contract:

To be defined according to the actual potential of the successful candidate.

Location: Lobao (Portugal)

Salary:To define

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business' optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don't just take our word for it; experience the growth yourself!

Job Summary:

As a Level 1 Technical Support Specialist in our eMobility call center, you will serve as the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations. Your primary responsibility is to provide prompt, professional, and technically sound support to ensure minimal downtime and a positive customer experience. You will perform basic troubleshooting, escalate complex issues, and contribute to the efficient operation of our EV charging infrastructure.

Essential Duties and Responsibilities:

Respond to customer inquiries via phone, email, or chat regarding EV charger functionality, connectivity, and usage.

Perform initial diagnostics on charging stations, including power status, network connectivity, and user interface issues.

Guide customers through standard troubleshooting steps such as resets, cable inspections, and mobile app configurations.

Escalate unresolved or complex issues to Tier 2 support or field service teams, ensuring detailed and accurate documentation.

Contribute to knowledge management and continuous improvement based on daily operations and recurring issues.

Prioritize case handling based on service level agreements (SLAs), warranty status, and issue severity.

Accurately log all support interactions and technical findings in the ticketing system (e.g., MS Dynamics 365 Customer Service).

Monitor and report recurring technical issues to support trend analysis and product reliability improvements.

Stay current with the latest EV charger models, firmware updates, and support procedures.

Ensure compliance with safety and operational standards during all remote support interactions.

Minimum Requirements and Qualifications:

High school diploma or equivalent required; technical training or certifications in IT, electronics, or automotive systems are a plus.

Experience in a customer-facing technical support role, preferably in a call center or eMobility environment.

Basic understanding of electrical systems, IoT devices, and network troubleshooting (e.g., Wi-Fi, Ethernet, SIM-based connectivity).

Familiarity with EV charging standards and protocols (e.g., Type 2, CCS, OCPP) is an advantage.

Strong communication skills with the ability to explain technical concepts clearly to non-technical users.

Proficiency in using CRM and ticketing systems.

Ability to work in a shift-based environment, including weekends and holidays.

Languages: Proficiency in English is required; native-level German or Dutch is mandatory.

Preferably has experience managing different support channels (chat, email, voice, back office).

Work in a hybrid setup.

Residence in the Lisbon area.

Estamos à procura de agentes de atendimento ao cliente entusiastas e orientados para o serviço para se juntarem à nossa equipa!

-Idiomas: português e espanhol de nível avançado.

-Jornada completa.

-Duração do contrato: indefinida.

-Formação a cargo da empresa.

-Localização: Fundao.

Valorizamos a capacidade de trabalhar em equipa, as competências de comunicação verbal e escrita. Versatilidade e flexibilidade.

Disponibilidade para trabalhos de longa duração.

Oferecemos um ambiente de trabalho dinâmico e colaborativo.

Formação no serviço e proximidade no trato.

Se estiver interessado nesta oportunidade, entre em contacto connosco

Estamos buscando agentes de atención al cliente entusiastas y orientados al servicio para unirse a nuestro equipo!

-Idiomas: portugués y español nivel alto

-Jornada completa

-Duración de contrato: indefinido.

-Formación a cargo de la empresa.

-Ubicación: Fundao

Valoramos la capacidad de trabajar en equipo, las habilidades de comunicación verbal y escrita. La versatilidad y flexibilidad.

Disponibilidad para trabajos de larga duración.

Ofrecemos entorno de trabajo dinámico y colaborativo.

Formación del servicio y cercanía en el trato.

Si estás interesado en esta oportunidad, ponte en contacto con nosotros

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

• Work in Lisbon, Portugal in the office
• Easy online recruitment process (phone call and video interview),
• Work schedule: Monday to Sunday - 24/7 (Rotative shifts including night shifts)
• Days Off - 2 rotative days
• Experience Needed: At least half a year of experience in Contact Centre with strong orientation to the customer service

About the project:

You will be providing services for a leading payment solutions provider,with the largest business technology platform serving all kinds of businesses. Our client's operating system allows business owners to sell anywhere, work more efficiently, manage inventory, communicate with customers, book appointments, course meals, order online, and so much more.

Your tasks:

• As a Customer Support Agent, your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
• You will engage with clients ensuring timely and effective resolution of concerns, and maintaining a high standard of professionalism and support excellence.
• You will deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas

What you need:

• Fluency in French (must be at least C2),
• Fluent in English (at least C1),
• Ability to communicate clearly and effectively.
• At least half a year of experience in a Contact Centre with a strong orientation to customer service

What you will gain:

• Standard salary of: 900 € (gross ) x 14 times per year
• Performance bonus (gross): 100€ x 11
• Meal allowance: 7,63€ per workday (paid in meal card)
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Note: EU citizenship or full working rights in Portugal are required

Are you ready to embark on a new journey in your career?

Apply today!

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

By clicking the "Apply" button or otherwise sending your application to REAL RECRUITMENT SOLUTIONS Sp. z o.o. based in: Siewna 30, 31-231 Kraków (Employer - data administrator), you agree to the processing of your personal data by the Employer for the purpose of recruitment. You can withdraw your consent at any time by contacting us at the following e-mail address: .

About AUTOMAISE

AUTOMAISE is revolutionizing business automation with a no-code AI platform that simplifies the integration of artificial intelligence for companies. Our main goal is to make AI accessible by removing technical barriers and enhancing operational efficiency. We are currently looking for an experienced Customer Success Manager to join our team. This role involves fostering strong client relationships, ensuring client satisfaction, and helping clients fully leverage AUTOMAISE's AI customer care automation solutions.

Are you passionate about maximizing customers' satisfaction? Then this is for you!

Responsibilities

• Act as the primary strategic point of contact for a portfolio of enterprise and mid-market clients, deeply understanding their business objectives, customer service challenges, and operational KPIs (e.g. CSAT, AHT, FCR, automation/containment rate, cost per contact).
• Partner with internal teams (Sales, Delivery, Product, Support) to lead the implementation, onboarding, and continuous optimisation of AI-driven customer care solutions.
• Define and execute Customer Success Plans per client, with clear objectives, milestones, KPIs, and expected business impact (efficiency, cost reduction, service quality, customer experience).
• Monitor platform usage and operational performance, analyse data, and identify opportunities for optimisation, additional automation, and expansion.
• Lead Executive Business Reviews, translating data into clear insights and strategic recommendations.
• Identify and develop upsell and cross-sell opportunities aligned with clients' operational and strategic goals, contributing directly to revenue growth.
• Act as the voice of the customer internally, influencing product roadmap, prioritisation, and continuous improvement.
• Stay current on contact center, customer experience, BPO, and AI trends, ensuring best-practice recommendations to clients.

Requirements

-Bachelor's degree in Business, Engineering, Management, Information Systems, Communications, or related fields.

-3+ years of experience in one or more of the following:

• Management or strategy consulting (operations, digital transformation, CX);
• Contact center / customer service management or operations;
• Customer Success, Account Management, or Consulting in a B2B SaaS environment.

-Strong exposure to contact center or BPO environments (KPIs, workflows, quality, performance management) is a strong plus.

-Experience working with senior stakeholders (Operations, CX, IT, Leadership).

-Strong analytical mindset with the ability to structure problems, work with data, and communicate insights clearly.

-Excellent communication and stakeholder-management skills.

-Results-oriented, proactive, and comfortable operating in a fast-paced startup environment.

-Genuine interest in AI-driven automation and customer service transformation.

-Fluency in English and Portuguese (Spanish is a plus).

Why Join Us?

By joining our team, you'll have the opportunity to work on cutting-edge projects and make a significant impact on our clients' success. We offer a supportive environment where innovation and initiative are valued. Our comprehensive benefits package supports work-life balance and includes competitive compensation, health programs, and flexible working arrangements.

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

About the project:

You will be responsible for providing professional customer support to users via various communication channels. The role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive user experience. You will work in an international environment where strong communication skills and attention to detail are key to success.

Your Responsibilities:

• Offer excellent support through chat, email, and phone.
• Help users solve platform issues with clear guidance.
• Teach users about platform features to maximize their website's potential.
• Collaborate with product and development teams to fix complex problems.
• Stay informed on new features to provide accurate assistance.
• Gather and share user feedback to enhance the experience.

Requirements:

• Fluency in the German language (must be at least C2),
• At least B2 level in the English language.
• You live in Lisbon or you are ready to relocate
• Ability to communicate clearly and effectively

What you will gain:

• Full time contract
• 3000 Euro Welcome Bonus
• One-year retention bonus equivalent to one extra base salary, paid one year after the production date (Monday after the starting date)
• Base salary (gross): 1100€/monthx14 salaries
• Complexity bonus: 180€/month
• Meal allowance: 7.23€/per working day (paid in meal card)
• Transportation bonus: 20€/month
• Health insurance

IF YOU ARE MOVING FROM ABROAD - relocation package:

• Refund of the flight expenses;
• If relocating from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip)

Note: EU citizenship or full working rights are required!

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Energizing a new world with Exide Technologies

About us:

Exide Technologies () is an internationally leading provider of innovative and sustainable battery storage solutions for automotive and industrial applications. With more than 135 years of experience, Exide has developed and globally marketed innovative batteries and systems, contributing to the energy transition and driving a cleaner future. Exide Technologies' culture and strategy are centred on recycling, sustainability, and environmental responsibility. The company has 11 manufacturing and 3 recycling facilities across Europe, ensuring resilience and a low CO2 footprint with a local supply chain. With a team of 5,000 employees, we provide €1.6bn energy storage solutions and services to customers worldwide, every year.

Exide Technologies' Automotive Division manufactures 12V batteries for all powertrain concepts, covering internal combustion over to full electrician and off-road vehicles. We offer lead-acid and lithium-ion batteries for light and commercial vehicles, motorcycles, boats and more. We serve the OEMs and the Aftermarket with our and our customer's top brands.

About the job:

For our fast growing Automotive division in Castanheira do Ribatejo, Portugal at the earliest possible date we are looking for a: Customer Service Trainee.

What will your daily responsibilities include in this role?

• Assist the Customer Support team with daily backup tasks and general administrative support
• Support the Customer Support team in managing key retail accounts
• Handle transport incidents and preparation issues in coordination with our logistics partner in Spain
• Coordinate customer scrap collection processes in Portugal

What we ask for:

• Technical qualification in Management, Sales, Logistics or similar.
• Good knowledge and management of Excel spreadsheets and Office tools.
• Proficiency in English and comfort with digital platforms and tools.
• Good communication skills and ability to work in a multidisciplinary team.
• Organizational skills, attention to detail, and analytical thinking.

What we also value:

• A good understanding of Spanish will be regarded as a plus.
• Some experience in managing customer incidents or solving customer's issues.
• Motivation to grow professionally in the area of customer support

What we offer:

• We offer you a challenging, responsible and varied job in a modern, fast growing division within an International Corporation. You can expect a highly collegial working environment with a reasonable scope for action and decision-making. You will benefit from exciting personal and professional development opportunities, additional corporate well-being initiatives, and several key benefits, including:

• Flexible working hours system.
• Subsidized meals.
• Medical Services according Exide protocols.
• Professional growth possibilities & learning opportunities.
• Collaborate with transverse teams and helpful colleagues.
• Contribute to innovative projects.
• A real perspective of working in a dynamic environment.

Working with us means being engaged and agile. Our culture of continuous learning and commitment to sustainability and diversity create an environment where you can grow your skills and your career.

Feel free to apply if you think you meet the criteria and are excited to join our project. Please submit your application along with an updated CV. A member of our Selection team will reach out to you. Best of luck!

Our energy: It's you! Together, we will be transforming the energy sector.

Exide is an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Exide is committed to sustainability and value creation, respecting the planet's limits and fostering positive change for both the environment and people within the global energy storage system.

Exide Technologies - Energizing a new world

A Vertente Humana, empresa de recrutamento e seleção, trabalho temporário, formação e outsourcing, em grande expansão no seu sector de atividade, e a operar na área da gestão integral de recursos humanos, encontra-se a recrutar para uma das maiores empresas na área de planos de saúde em Portugal.

Função: Realização de contactos telefónicos para divulgar, promover e comercializar os Planos de saúde

Local: Presencial na zona do Marquês de Pombal, Lisboa.

Horários:

Part-time de 30horas semanais, das 10h00 às 17h00, de 2ª a 6ª-feira

Folgas: Fins-de-semana

Procuramos:

- Experiência anterior em Call Center e/ou na área de Vendas;

- Excelente capacidade de comunicação e empatia;

- Conhecimentos de informática na ótica do utilizador;

- Gosto por trabalhar por objetivos e em equipa;

- Dinamismo, assiduidade e pontualidade.

Oferecemos:

- Formação inicial

- Contrato trabalho com remuneração base

- Plano comissional atrativo

- Plano Saúde

- Dia de tolerância ao aniversariante

Caso esteja interessado, envie o seu CV.

Os candidatos considerados para o processo serão contactados no prazo máximo de 10 dias úteis.

A Vertente Humana irá tratar os seus dados pessoais apenas com a finalidade de gerir a sua candidatura. Para mais informações poderá consultar a nossa política de privacidade no nosso site.

Are you interested in working in FINANCIAL MARKETS?

We are looking for a Credit Associate Coordinator to join our team.

Who are we?

Itaú BBA Europe is a banking subsidiary of Itaú Group, the largest banking institution in Brazil and in Latin America. We believe that talent and innovation flourish in a diverse and inclusive environment, so we are a Bank driven by diverse people, committed to generating value for our customers and our society. We want our employees, the Itubers, to feel welcomed to bring as much of their true selves to work as they like.

Therefore, we encourage all candidates to apply regardless of gender, race, disability, sexual orientation, and any other characteristic that could be subject to discrimination.

Our core values are: We don't have all the answers • We have each other's back • We treasure diversity • We are driven by results • We put the client first • We make choices and decisions • Ethics are non-negotiable

We are in constant transformation and looking for a self-motivated, proactive, and flexible Associate Coordinator to join our Credit team in Lisbon.

What does the Operations area do?

It provides service excellence in operations focusing on client needs. We do this by ensuring best practices of execution on services related to Funds, Cash/Securities Management and Settlements, Payments, Reconciliation, and Control of Credit Operational Business, as well as Account Maintenance documentation.

What would be your key responsibilities?

• Coordinate credit processing (loans, SBLC, limits, and participations), ensuring quality and efficiency in service delivery;
• Monitor customer's credit applications;
• Maintain accurate records of credit approvals, limits, and payment history;
• Identify potential credit risks and escalate issues as needed;
• Coordinate the team's tasks, activities and schedules;
• Support and develop the team, fostering a collaborative and high-performance environment;
• Monitor performance indicators (KPIs) and implement corrective actions when needed;
• Act as a liaison between internal departments and managers, ensuring effective issue resolution;
• Serve as the manager's primary point of coordination, assisting with strategic and operational duties;
• Assist with new system development (UAT tests), projects/conversions, reports, data updates, and workflows;
• Support demands from Regulators and internal/external Auditors;
• Prepare regular credit reports, monthly checks, and investigations;
• Drive process improvements and leverage technology tools to enhance service delivery;
• Ensure compliance with SLAs and assist with the development and maintenance of policies, procedures, and quality standards.

What are we looking for?

• Availability to work night shifts (2pm to 11pm) and/or on a rotating schedule;
• University degree in Finance or a related field;
• Minimum of 3 years of experience in Credit or related roles in Banking (Private Banking is a plus);
• Fluency in English;
• Strong attention to detail;
• Team player with an open-minded approach towards other cultures and the ability to work in an international team;
• Highly organized, proactive, flexible, and positive attitude;
• Able to perform in a high-paced environment within tight time frames;
• Knowledge of banking rules and regulatory requirements;
• Advanced knowledge of Microsoft Office (Excel, Power Point, Access, and Word);
• Previous experience in coordination or team leadership is desirable.

What can you expect?

• Type of contract: Permanent;
• Competitive compensation;
• Hybrid work;
• A dynamic, fast-paced, challenging and international working environment;
• Development and growth opportunities to support you in your career.

If you believe you are the right fit for this position, please send us your application!

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer.

SIGNING BONUS - 3000 euros!

• Efficient and fast online recruitment process
• We do NOT require previous experience, we will teach you everything
• Work in Porto, Portugal

What you will be doing:

• Moderate videos from a social media network.
• Following the guidelines.
• Deciding about each case objectively
• Closely work with other departments

Requirements:

• Fluency in German language (must be at least C2)
• Communicative level of English language (at least B2)
• You live in Porto or you are ready to relocate
• Ability to communicate clearly and effectively

What we offer:

• Full time contract
• Salary (gross): €
• Meal allowance: 7,63€/per working day (paid in meal card)
• SIGNING BONUS - 3000 euros!
• Health insurance

A Servinform Portugal é uma empresa especializada em soluções de comunicação e gestão de serviços empresariais. Com uma forte presença no setor de contact center, oferecemos um ambiente de trabalho dinâmico, profissional e focado no crescimento dos nossos colaboradores. Valorizamos o talento, a dedicação e o compromisso com a excelência no atendimento ao cliente.

Com 47 anos de experiência, com mais de 6.000 profissionais, a nossa equipa é a chave do nosso sucesso. Se procuras fazer parte de uma equipa dinâmica, altamente qualificada e com uma visão global, junta-te à Servinform. O teu talento é o que precisamos para continuar a inovar!

Atualmente estamos a recrutar para FULL -TIME de SEGUNDA-FEIRA A SEXTA-FEIRA para o contact center OUTBOUND no séctor Bancário.

Descrição da função:

• Efectuar contactos para potenciais clientes com o objectivo de apresentar / vender produtos;
• Vendas e Negociação: Experiência comprovada em campanhas outbound de vendas;
• Venda Cartões de Crédito, Crédito Pessoal + Seguros Financeiros;
• Comunicação Persuasiva: Capacidade de apresentar os produtos de forma clara, destacando benefícios e convertendo leads em clientes;
• Garantir que toda a informação do produto e legal é transmitida ao Cliente;
• Garantir a recolha de todos os dados necessários para a celebração de contrato com o Cliente;
• Cumprir com os objectivos proposto;
• Informar, aconselhar e propor soluções para as necessidades e dúvidas dos clientes;
• Registar as interações com os Clientes em diversas plataformas;
• Gestão de CRM: Conhecimento avançado em ferramentas para gerir contactos e acompanhamento do funil de vendas.
• Gestão de Objeções: Habilidade em contornar recusas e incentivar a adesão através de argumentação assertiva.

Valorizamos (factores não eliminatório):

• Domínio da língua Inglesa falado e escrito.
• Certificações: Técnicas de Vendas, Telemarketing e Ética no Atendimento (facultativo).

O que oferecemos:

• Vencimento base + Subsídio de Alimentação + Prémio Absentismo
• Comissão sem teto
• Contrato de trabalho termo certo
• Teletrabalho híbrido
• 2ª feira a 6ª feira
• Turnos 8 horas
• Horário das 09:30 - 18:30
• Formação inicial e formação contínua
• Dia de férias adicional (Dia do Aniversário)
• Plataforma Descontos comerciais (Viagens, Lazer, Moda, Desporto, Tecnologia)

REQUSITIOS MÍNIMOS:

Requisitos necessários para ter sucesso nesta função:

• Habilitações mínimas ao nível do 9º ano escolaridade;
• Experiência em contact center - Outbound / Telemarketing / Sales (Obrigatório);
• Curso de PDEAMS (RAMO VIDA E N O VIDA);
• Excelentes capacidades de comunicação e argumentação;
• Discurso formal e fluente;
• Conhecimento de Office na ótica do utilizador;
• Boa disposição e sorriso na voz;
• Direccionado para resultados e objectivos;
• Espírito competitivo, proactivo e assertivo;
• Destreza digital (competências informáticas na ótica do utilizador);